Here at Little Angel Sleep Consulting (the "Company") we offer customized sleep two- or three-week consultation packages. We do not offer one-off sleep support calls.
Prior to embarking on a sleep journey together, we always carry out a preliminary screening of the child's sleep situation. This can happen by filling out our Booking Form (to work in English or in Italian with Eliana Beeson, Founder and Owner of the Company) or through a 15-minute Discovery Call (to work in Italian only with one of the other Company sleep coaches). The preliminary screening is aimed at gaining an initial understanding of the child's sleep situation and ensuring that we and the Client are a good fit to work together.
Once the preliminary screening has been carried out, the Client will receive a link to book a 60-minute sleep consultation, which is part of our sleep consultation packages. This 60-minute consultation is not a discovery or informative call — it is the proper first step of the sleep journey and part of your package. Preparation of the personalized sleep plan and follow-up support are the next steps.
We require a £40/€50/$50 deposit to book the consultation, as a commitment gesture towards the sleep journey. The deposit can be paid through the consultation booking link and will be deducted from the total amount shown in the final invoice.
If the consultation is cancelled by the Client with less than 14 days' notice, the deposit will not be refunded. If it needs to be rescheduled with less than 7 days' notice, it is at the Company's discretion whether to retain the deposit; the customer will be notified of the decision.
The Client will be asked to complete three preliminary steps before the consultation: fill out a preliminary questionnaire; sign the Company's agreement; and settle the remainder of the sleep consultation package value by 3 days before the consultation date (an invoice will be issued for the final payment).
Should the Client not complete these three steps, the Company may cancel the consultation and reschedule it to a future date, only once all three steps have been completed.
Cancellation of a consultation appointment with more than 24 hours' notice will result in a 75% refund of payment. Cancellation with less than 24 hours' notice will result in a 50% refund of payment.
Refunds will not be provided after the consultation has taken place. Once the 2 or 3 weeks of support is complete, no refund will be given.